Frequently Asked Questions
Everything you need to know about shopping for children's ministry resources.
How do I receive my digital downloads?
Once your purchase is complete, you will receive an email with a secure link to download your files. You can also access your digital media anytime by logging into your account dashboard.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as PayPal for a secure and fast checkout process.
Do you offer physical shipping for curriculum kits?
While many of our products are digital, we do ship physical curriculum kits and DVDs. Shipping times typically range from 3 to 7 business days depending on your location.
What is your return policy for digital products?
Due to the nature of digital downloads, we generally do not offer refunds once a file has been accessed. However, if you experience technical issues, our support team is happy to assist you.
Can I share my purchased media with other churches?
Standard licenses are intended for use within a single organization or campus. For multi-site usage or broadcasting rights, please contact our support team for a multi-site license.
Are the videos compatible with my presentation software?
Yes, our videos are provided in high-quality MP4 or MOV formats, making them compatible with popular software like ProPresenter, MediaShout, and EasyWorship.